Team Leading/Supervisor Apprenticeship Standard

On completion, Apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.

Potential job roles could include: Team Leader, Section Leader, Floor Manager, Helpdesk Manager, Trainee Supervisor or Team Co-ordinator.

Please only apply for this course if you already have a suitable employer to support you throughout your Apprenticeship. If you do not currently have an employer you can apply for Apprenticeship vacancies by visiting www.peterborough.ac.uk/apprenticeships/apprenticeship-vacancies

Do you enjoy leading a team to achieve a common goal?
Are you an existing team leader wanting to upskill and progress CPD?

A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. Team Leaders will provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

You can apply for an Apprenticeship if you are living in England, over 16 and not in full-time education. You must be in paid employment for the duration of your Apprenticeship, you cannot be self-employed or a volunteer. Employers must pay you the minimum Apprenticeship wage or more, for a minimum of 30 hours a week.

On this Apprenticeship you will learn the following skills, knowledge and behaviours:
     •  Leading People - leadership skills, coaching to support people, development and improve performance, decision making, role modelling and managing change
     •  Managing people - team management models, team dynamics and motivation techniques, HR systems and legal requirements, performance management including absence management, conducting appraisals, setting goals and objectives.
     •  Building relationships - building trust, negotiation and influencing skills, conflict management, customer and stakeholder management
     •  Communications - understanding different forms of communication and their application, active listening, provision of constructive feedback, chairing meeting, and digital, verbal and written communication skills
     •  Operational Management - communicating organisational strategy and delivering against operational plans, providing deliverable actions for the team and monitoring outcomes, effectively using resources, and collating and analysing data to create reports
     •  Project management - organising and managing resource and risk, and monitoring progress to deliver against project plans
     •  Decision Making - using effective problem solving techniques to make decisions, provider solutions, and give advice and support

You will also complete a work-based portfolio showcasing the skills you have learnt on the course in a work-based environment, as well as an End-point assessment in the last 2-3 months of the programme.

Additional time on top of the 13 months may be required to complete your independent End-point assessment. You must have a contract of employment for the duration of your Apprenticeship programme.

As an Apprentice you will be expected to attend college 1 day a month as part of your ongoing 20% off-the-job training. Additional off-the-job training hours are expected to be completed within the workplace, however you may be asked to complete tasks at home via Google Classroom and One-file.

Please note you may also be asked to complete additional English and Maths qualifications as part of the Apprenticeship programme.