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Health and Social Care

NCFE CACHE Level 2 Certificate in Understanding Tenant Support in Social Housing

  • Course Type: Distance Learning

What can this course lead to?

On successful completion of this qualification, you could progress to:

  • Level 2 Certificate in Equality and Diversity
  • Level 2 Certificate in Understanding Domestic Abuse

Who is it for?

This qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported.

Over 4 million people in the UK live in social housing, and with some social housing tenants being at their most vulnerable, it’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.

What is covered?

To be awarded the Level 2 Certificate in Understanding Tenant Support in Social Housing, learners are required to successfully complete 5 units:

  • Unit 01 Introduction to the social housing sector
  • Unit 02 Understand the principles of safeguarding and equality and diversity
  • Unit 03 Understand mental and physical ill health
  • Unit 04 Understand reasons for problematic behaviour
  • Unit 05 Understand issues affecting isolated tenants

Frequently Asked Questions (FAQs)

You need to be aged 19 or over at the start of the current academic year to be able to enrol on one of our Distance Learning courses.

You will also need to be working at or above Level 1 in English.

We will assess your level of English before we enrol you onto the course and can signpost you to our Functional Skills English courses to upskill if necessary.

Start date: Rolling

Course Code





12 weeks


Fully funded

Enrol Now Enquire

The support I received from my support worker and my teachers has helped me gain new skills and develop my knowledge and confidence.

Brandon Harris
Health and Social Care 1, 2 and 3

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