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Health and Social Care

NCFE CACHE Level 2 Certificate in Information, Advice or Guidance

  • Course Type: Distance Learning

What can this course lead to?

On successful completion of this qualification, you could progress to:

  • Level 2 Certificate in Counselling Skills
  • Level 3 Diploma in Counselling Skills

Who is it for?

This qualification is suitable for those working or looking to work in a range of roles where the provision of information advice or guidance is a requirement and will enable learners to apply these skills within their own work context.

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

What is covered?

To be awarded the Level 2 Certificate in Information, Advice or Guidance, learners are required to successfully complete 5 units:

  • Unit 01 Information, advice or guidance in practice
  • Unit 02 Developing interaction skills for information, advice or guidance
  • Unit 03 Signposting and referral in information, advice or guidance
  • Unit 04 Information, advice or guidance – context
  • Unit 05 Managing information

Frequently Asked Questions (FAQs)

You need to be aged 19 or over at the start of the current academic year to be able to enrol on one of our Distance Learning courses. 

You will also need to be working at or above Level 1 in English.

We will assess your level of English before we enrol you onto the course and can signpost you to our Functional Skills English courses to upskill if necessary.

Start date: Rolling

Course Code





12 weeks


Fully funded

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The support I received from my support worker and my teachers has helped me gain new skills and develop my knowledge and confidence.

Brandon Harris
Health and Social Care 1, 2 and 3

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