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Infrastructure Technician (L3) Standard Apprenticeship


Type: Full Time

Subject: Computing and ICT


Start Date: Please contact the Information Centre for start date information

Fee: Please contact the Information Centre for fee information

Course Length

18 months


Level 3

Who is it for

If you already have an employer and wish to apply for the Apprenticeship Course Click Apply Now!

Do you have an interest in computers and the internet?
Are you looking to start a career in IT or up skill for an existing role?

To become an Infrastructure Technician apprentice you will need to have the ability to find answers and solve problems as part of a team or as an individual. You will need to have good communication skills and also have a willingness to learn new techniques and methods as well as focus on the task in hand. Infrastructure Technician Apprentices will be responsible for setting people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.

You can apply for an Apprenticeship if you are living in England, over 16 and not in full–time education.

Interview Skills Assessment

All candidates will be invited to an interview with the Apprenticeship Recruitment Officers and will take part in an assessment.

What will I need

Entry requirements of 5 GCSEs at grade C/4 and above including English and Maths or equivalent. A suitable supportive employer who will guide you through your Apprenticeship. Vacancies are advertised on our website ––vacancies/

What is covered

Infrastructure Technician Apprentices covers all aspects of hardware installation, maintenance, trouble shooting and customer care including:
•Maintenance processes and troubleshooting using digital tools and techniques
•How to record, analyse and present data
•Problem solving and how to manage workflow
•A knowledge of cabling and connectivity
•The architecture of computer systems
•An understanding of the differences in coding and logic
•Written and spoken communication skills
•Independent End Point Assessment

Apprentices are expected to attend college 1 day a week as part of 20% off–the–job training. Additional off–the–job training hours are expected to be completed within the workplace.

How is the course assessed

Coursework, exams and practical observations with an End Point Assessment.

What can this course lead to

You don't have to stop at a Level 3 Apprenticeship; you can carry on at work and earn promotion, or progress to onto higher education in college or university. Possible job roles could include; IT Technician, IT Support and Data Administration.

Are there any additional costs

Learners may need to purchase uniform and/or equipment depending on the employer.

Other details

Reality check!
Working in a business environment, it is important you are professional both in your manner and dress. Some offices are based in industrial sites or business parks on the outskirts of Peterborough so you will need to think about how you will travel to work and the travel costs. Also due to the nature of work, working outside of office hours could be required. An Apprentice will work on average 30 hours a week, this may vary throughout the year dependent on seasonal trends and workloads.

An employed status Apprentice will:
• Earn a wage – the national minimum wage for apprentices is £3.90 an hour, although many Apprentices earn more than this
• Get paid holidays
• Receive training
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