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Autocare Technician Level 2 Standard

WB2MVLB9A$

Type: Full Time

Subject:

Level:

Start Date: Please contact the Information Centre for start date information

Fee: Please contact the Information Centre for fee information

Course Length

30 months

Level

2

Who is it for

APPLICATIONS FOR 2019/20 NOW OPEN!
If you already have an employer and wish to apply for the Apprenticeship Course Click Apply Now!

An Auto–care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto–care or “Fast–Fit” Centre. An Auto–care Technician requires a unique combination of technical, retail and customer service skills. You will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

Apprentices earn a wage and work alongside experienced staff to gain job–specific skills. Off the job training is on a day–release basis, apprentices receive training to work towards nationally recognised qualifications.

Anyone living in England, over 16 and not in full–time education can apply.

Interview Skills Assessment

All candidates will be invited to an interview with the Apprenticeship Recruitment Officers and will take part in an assessment.

What will I need

Entry requirements of 5 GCSEs at grade D/3 and above. A suitable supportive employer who will guide you through your apprenticeship. Vacancies are advertised on our website – https://www.peterborough.ac.uk/apprenticeships/apprenticeship–vacancies/

What is covered

This Apprenticeship covers the skills, knowledge and behaviours required for autocare technicians within the motor vehicle industry:
Core knowledge:
•Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
•Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air–Conditioning systems.
•Vehicle 4–wheel geometry principles.
•Basic consumer legislation relevant to the occupation.
•Appropriate Health & Safety legislation and requirements for the workplace.
•Hybrid/Electric Vehicle system and safe working procedures.
•Data protection requirements to protect customer and payment information.
•General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance.
•How the business works and how you contribute to the overall results, demonstrating commercial awareness.
•How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements.
•The importance of following work place procedures and the consequences of not doing so.


Core Skills:
•Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping.
•Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures.
•Carry out vehicle safety inspections and routine maintenance in line with manufactures specifications or approved schedules, company procedures and complete approved documentation.
•Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon.
•Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra–low profile, directional, asymmetric and run–flat tyres fitted to a range of wheel sizes and types.
•Carry out the replacement of components on a specific range of vehicle systems including Steering & Suspension, Braking systems, Battery & Charging systems, exhaust systems and Air–Conditioning systems.
•Carry out 4–wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems.
•Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment to support fault identification and repair.
•Identify & procure correct parts to meet specific customer requirements.
•Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
•Deal with and resolve low–level customer complaints.
•Communicate effectively with customers, suppliers and colleagues.
•Use specific company IT systems within the workplace, including Point–of–sale systems and hand–held devices.


Core Behaviours:
•Act in a manner that promotes the professional image of the automotive sector.
•Communicate effectively with colleagues and customers on a range of topics including drawing out information to support identification of customer and vehicle needs, making clear recommendations to customers and overcoming objections/concerns.
•Behave in accordance with company values, industry codes of conduct and demonstrate respect for customers and colleagues. Be courteous at all times and respond quickly to requests/requirements using effective communication skills to win trust and ensure an excellent experience.
•Work as an effective team member taking responsibility for their own actions, being honest and accountable when issues arise and things don't go as planned.
•Commit to learning to improve your own performance and that of the business. Work in an organised way to ensure work is carried out in an effective and efficient manner.

How is the course assessed

Coursework, exams and practical observations. Standards also includes an End Point Assessment in order to complete the Apprenticeship.

What can this course lead to

On completion of this Standard the Auto–care Technician will be eligible to apply for IMI membership as a Registered Young Professional or if they wish as an Associate Member. They would also gain entry onto the IMI Professional Register.point assessment for this apprenticeship.

This standard has been designed to satisfy the requirements for Professional Registration as Engineering Technician (EngTech) as defined by the UK Standard for Professional Engineering Competence (UK–SPEC).

Successful learners can continue to work within the motor industry and gain promotion or learners could progress onto university.

Are there any additional costs

Learners may need to purchase uniform and/or equipment depending on the employer.

Other details

Reality check
A motor vehicle apprentice could expect to work within garage setting, working with customers and possible be on call to assist broken down vehicles. Your working environment can be noisy and dirty. Late night and weekend work will be expected to accommodate business needs.

An employed status Apprentice will:
• Earn a wage – the national minimum wage for apprentices is £3.90 an hour, although many Apprentices earn more than this
• Get paid holidays
• Receive training
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